LATE CANCELLATIONS & NO-SHOWS

Cancellations made within 48 hours of your appointment are treated as a late cancellation, and a fee applies. Not showing up without notice is treated as a no-show, and a full fee applies.

REPEATED RESCHEDULING, LATE CANCELLATIONS & NO-SHOWS

If a single appointment is rescheduled more than 3 times across a year, full payment will be required upfront for all future bookings.

RUNNING LATE

A short grace period is available if you're running behind, please message ahead where possible. Arriving significantly late may will result in a reschedule and a full fee applies.

SICK OR CONTAGIOUS ON THE DAY

If you're unwell or contagious, please cancel as early as possible. Cancelling more than 4 hours before your appointment is treated as a standard cancellation. Cancelling within 4 hours is treated as a no-show.

IF I NEED TO CANCEL OR RESCHEDULE

On the rare occasion I need to cancel or move your appointment, you'll be offered priority rebooking at a time that works for you.

PATCH TESTS

A patch test is recommended before certain treatments. It's not required, but going ahead without one is at your own risk.

HEALTH & SUITABILITY

Some health conditions or circumstances may affect whether a treatment is suitable for you. This is assessed at consultation, case by case, so let's chat before your appointment if you have any concerns. Treatment may be declined on the day if something concerning and clearly contagious is noticed.

IF YOU'RE NOT HAPPY WITH YOUR RESULT

Reach out and we'll sort it, on a case-by-case basis, this may mean a touch-up or a fix. Refunds aren't offered, but making it right is always the priority.

LASH REFILLS & FRESH SETS

Refill timing is assessed case by case depending on retention. If your extensions have passed the point where an refill is possible, this is treated and priced as a new full set.

AFTERCARE

Aftercare instructions are provided following your treatment. Following them supports your results, and outcomes may be affected if aftercare isn't followed as advised.

RIGHT TO REFUSE SERVICE

Treatment may be declined in circumstances where it isn't safe or appropriate to proceed, including but not limited to intoxication, disrespectful behaviour, or unsafe conditions.

GUESTS

Whether you can bring a guest, partner, or child along depends on the treatment, feel free to ask when booking.

GIFT VOUCHERS

Gift vouchers are available for purchase and are valid until the expiry date stated at the time of purchase.

PAYMENT

Card, cash, and digital payment ( bank transfer) are all accepted on the day.

PRICE CHANGES

Notice will be given before any changes take effect.

PHOTOS, SOCIAL MEDIA & PRIVACY

Photos may be taken for social media or marketing, your consent will always be asked first. Your contact details and any photos taken are kept private and are never shared beyond their intended use.

UNDER 18S

Clients under 18 are welcome with parent or guardian consent.

QUESTIONS OR CONCERNS

If anything ever needs raising, message directly, always happy to sort it out.